{"created":"2023-07-14T04:11:31.097855+00:00","id":2000005,"links":{},"metadata":{"_buckets":{"deposit":"994953b2-7bc8-4a38-9149-cc1656350d05"},"_deposit":{"created_by":10,"id":"2000005","owner":"10","owners":[10],"pid":{"revision_id":0,"type":"depid","value":"2000005"},"status":"published"},"_oai":{"id":"oai:kanagawa-u.repo.nii.ac.jp:02000005","sets":["74:79:108:1689224355292"]},"author_link":["36645","36645"],"control_number":"2000005","item_3_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2022-12-12","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"64","bibliographicPageEnd":"23","bibliographicPageStart":"13","bibliographic_titles":[{"bibliographic_title":"国際経営論集","bibliographic_titleLang":"ja"},{"bibliographic_title":"International Management Review","bibliographic_titleLang":"en"}]}]},"item_3_description_4":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"サービス経済が拡大するなか、とりわけ日本のサービス産業においては低価格競争や賃金の低い分野が目立つなど、解決すべき多くの課題が存在している。こうした課題の解決においては、有形財マーケティングを修正したモデルではなく、無形財に特化した新たなサービス・マーケティングが必要となる。本論文では、とりわけサービス従事者を中心とする従業員に注目し、検討を行った。結果、従来のサービス・マーケティング研究において、サービス従事者の重要性は指摘されているものの、サービス品質向上に向けたサービス従事者への施策に関する研究が十分に行われていないことを明らかにし、今後の課題として、人的資源管理領域との有用な学際的研究の必要性などを指摘した。","subitem_description_language":"ja","subitem_description_type":"Abstract"}]},"item_3_description_5":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"研究論文","subitem_description_language":"ja","subitem_description_type":"Other"}]},"item_3_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.24792/0002000005","subitem_identifier_reg_type":"JaLC"}]},"item_3_publisher_33":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"神奈川大学経営学部","subitem_publisher_language":"ja"},{"subitem_publisher":"Kanagawa University School of Business Administration","subitem_publisher_language":"en"}]},"item_3_source_id_10":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10153220","subitem_source_identifier_type":"NCID"}]},"item_3_source_id_8":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"0915-7611","subitem_source_identifier_type":"PISSN"}]},"item_3_version_type_16":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"大, 孝徳","creatorNameLang":"ja"}],"nameIdentifiers":[{"nameIdentifier":"36645","nameIdentifierScheme":"WEKO"},{"nameIdentifier":"36645","nameIdentifierScheme":"ローカル著者ID"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2023-07-14"}],"filename":"02 サービス従事者に関わる要素の再検討 ： 新たなサービス・マーケティング研究に向けて.pdf","filesize":[{"value":"1002 KB"}],"format":"application/pdf","mimetype":"application/pdf","url":{"url":"https://kanagawa-u.repo.nii.ac.jp/record/2000005/files/02 サービス従事者に関わる要素の再検討 ： 新たなサービス・マーケティング研究に向けて.pdf"},"version_id":"7fd6c38f-c40f-4997-8878-880cd76a6e2a"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"サービス","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"マーケティング","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"サービス・トライアングル","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"サービス・プロフィッ ト・チェーン","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"SERVQUAL","subitem_subject_language":"ja","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"サービス従事者に関わる要素の再検討 ： 新たなサービス・マーケティング研究に向けて","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"サービス従事者に関わる要素の再検討 ： 新たなサービス・マーケティング研究に向けて","subitem_title_language":"ja"},{"subitem_title":"Reexamination of Factors Related to Service Workers ： Towards New Service Marketing Research","subitem_title_language":"en"}]},"item_type_id":"3","owner":"10","path":["1689224355292"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2023-07-14"},"publish_date":"2023-07-14","publish_status":"0","recid":"2000005","relation_version_is_last":true,"title":["サービス従事者に関わる要素の再検討 ： 新たなサービス・マーケティング研究に向けて"],"weko_creator_id":"10","weko_shared_id":-1},"updated":"2023-08-01T02:18:41.282499+00:00"}