{"created":"2023-07-14T03:14:13.538214+00:00","id":2000003,"links":{},"metadata":{"_buckets":{"deposit":"710ffa1f-cd2c-432a-a736-2afad7f9a0cf"},"_deposit":{"created_by":10,"id":"2000003","owner":"10","owners":[10],"pid":{"revision_id":0,"type":"depid","value":"2000003"},"status":"published"},"_oai":{"id":"oai:kanagawa-u.repo.nii.ac.jp:02000003","sets":["74:79:108:1689224355292"]},"author_link":["36645","36645"],"control_number":"2000003","item_3_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2022-12-12","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"64","bibliographicPageEnd":"11","bibliographicPageStart":"1","bibliographic_titles":[{"bibliographic_title":"国際経営論集","bibliographic_titleLang":"ja"},{"bibliographic_title":"International Management Review","bibliographic_titleLang":"en"}]}]},"item_3_description_4":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"サービス・マーケティングにおける代表的なモデルであるサービス・プロフィット・チェーンにおいては、従業員満足度向上→顧客満足度向上→収益アップというフローが指摘されているが、サービス品質に大きく寄与する従業員満足度向上に関する精緻な検討は行われていない。\n本研究では、日本においては住友生命が展開するVitalityに対する事例研究を通じて、CSVが従業員満足度をはじめ、サービス品質、顧客満足度、収益に与える影響について明らかにしている。","subitem_description_language":"ja","subitem_description_type":"Abstract"}]},"item_3_description_5":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"研究論文","subitem_description_type":"Other"}]},"item_3_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.24792/0002000003","subitem_identifier_reg_type":"JaLC"}]},"item_3_publisher_33":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"神奈川大学経営学部","subitem_publisher_language":"ja"},{"subitem_publisher":"Kanagawa University School of Business Administration","subitem_publisher_language":"en"}]},"item_3_source_id_10":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10153220","subitem_source_identifier_type":"NCID"}]},"item_3_source_id_8":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"0915-7611","subitem_source_identifier_type":"PISSN"}]},"item_3_version_type_16":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"大, 孝徳","creatorNameLang":"ja"}],"nameIdentifiers":[{"nameIdentifier":"36645","nameIdentifierScheme":"WEKO"},{"nameIdentifier":"36645","nameIdentifierScheme":"ローカル著者ID"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2023-07-14"}],"filename":"01 CSVによるサービスの高付加価値化 ： Vitalityの事例研究.pdf","filesize":[{"value":"1003 KB"}],"format":"application/pdf","mimetype":"application/pdf","url":{"url":"https://kanagawa-u.repo.nii.ac.jp/record/2000003/files/01 CSVによるサービスの高付加価値化 ： Vitalityの事例研究.pdf"},"version_id":"befda203-56af-4869-85ba-7c8c580371de"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"マーケティング","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"サービス・プロフィット・チェーン","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"CSV","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"生命保険","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"Vitality","subitem_subject_language":"ja","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"CSVによるサービスの高付加価値化： Vitalityの事例研究","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"CSVによるサービスの高付加価値化： Vitalityの事例研究","subitem_title_language":"ja"},{"subitem_title":"High Value-added Services Through the Creation of Shared Value ： A Case Study of Vitality","subitem_title_language":"en"}]},"item_type_id":"3","owner":"10","path":["1689224355292"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2023-07-14"},"publish_date":"2023-07-14","publish_status":"0","recid":"2000003","relation_version_is_last":true,"title":["CSVによるサービスの高付加価値化： Vitalityの事例研究"],"weko_creator_id":"10","weko_shared_id":-1},"updated":"2023-08-01T02:13:06.607635+00:00"}