@article{oai:kanagawa-u.repo.nii.ac.jp:00014646,
 author = {藤井, 誠},
 issue = {3},
 journal = {商経論叢, The review of economics and commerce},
 month = {Mar},
 note = {Departmental Bulletin Paper, 論説},
 pages = {329--347},
 title = {サービス組織の現場従業員のクリエイティビティと顧客満足の関係に関する文献レビュー},
 volume = {57},
 year = {2022}
}